Privacy Policy

1. Who We Are

IT Solutions Architecture Limited ("we", "us", "our") is a company registered in England and Wales (incorporated 2016). We provide specialist IT consultancy services to law firms, with a focus on Intapp, Elite 3E, and AI-enabled legal technology.

Location: London
Email: ashok@itsa-ai.co.uk
Phone: +44 7912 939156
Website: www.itsa-ai.co.uk

We are the data controller in respect of personal data collected through this website and in connection with our services.

2. What Personal Data We Collect

Information you give us directly

When you contact us through our website contact form, by email, or by telephone, we may collect:

• Your name
• Your email address and telephone number
• Your organisation name and role
• The content of your message or enquiry
• Any other information you choose to share with us

Information collected automatically

When you visit our website, standard web server logs may record your IP address, browser type, referring URL, and pages visited. We do not use third-party analytics or advertising tracking tools on this website.

Information collected during engagements

When we provide consultancy services, we may process personal data relating to your staff, systems, or clients as part of delivering that work. This is governed by the data processing terms in our engagement agreement.

3. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• To respond to your enquiry or contact request
• To provide and deliver the IT consultancy services you have engaged us for
• To maintain our business records and fulfil legal and contractual obligations
• To communicate with you about your engagement, including invoices and project updates
• To comply with applicable laws and regulations

We do not use your personal data for marketing without your explicit consent, and we do not profile, score, or make automated decisions about you.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Performance of a contract — where processing is necessary to deliver services you have engaged us for
• Legitimate interests — to respond to enquiries and manage our practice, where these interests are not overridden by your rights
• Legal obligation — where we are required to process data to comply with applicable laws
• Consent — where you have given explicit consent for any optional communications

5. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Enquiries not leading to an engagement: up to 12 months from last contact
• Client and engagement records: up to 7 years following the end of an engagement
• Financial records: 6 years from the end of the relevant financial year, as required by HMRC

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share it only in these limited circumstances:

• Professional advisers: accountants, legal advisers, or insurers, where necessary and subject to confidentiality
• IT service providers: cloud storage and email providers used to operate our business, acting as data processors
• Legal requirements: where required by law, court order, or regulatory authority

This website uses Google Fonts, which loads font files from Google's servers. This may involve Google receiving your IP address. Please refer to Google's privacy policy for further information.

7. Cookies

This website uses no tracking cookies, analytics cookies, or advertising cookies. The only external resource loaded is the Inter typeface from Google Fonts. You can block third-party fonts via a browser extension without affecting the core functionality of this site.

8. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to ask us to correct inaccurate or incomplete data
• Right to erasure — to ask us to delete your data where there is no compelling reason to continue processing
• Right to restrict processing — to ask us to pause processing while accuracy or legitimacy is reviewed
• Right to data portability — to receive a copy of data you provided in a machine-readable format
• Right to object — to object to processing based on legitimate interests

To exercise any of these rights, contact us at ashok@itsa-ai.co.uk. We will respond within one month.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure — including password-protected access controls, encrypted communications, and need-to-know access restrictions.

10. International Transfers

We are a UK-based business and primarily process data within the UK and EEA. Where data is processed outside these areas, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Complaints

If you are unhappy with how we have handled your personal data, you may lodge a complaint with the UK Information Commissioner's Office:

Information Commissioner's Office (ICO)
Website: ico.org.uk  ·  Helpline: 0303 123 1113

We would welcome the opportunity to resolve any concern directly first — please contact us at ashok@itsa-ai.co.uk.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "last updated" date.

13. Contact Us

IT Solutions Architecture Limited
London
Email: ashok@itsa-ai.co.uk
Tel: +44 7912 939156